30-Day Lowest Price Guarantee

Buy with confidence. If you find a lower advertised price from any authorized U.S. dealer before or after the sale, call or email us. We’ll beat any verifiable advertised price by 10% of the difference. If you’ve already purchased from us and find a lower advertised price within 30 days of your purchase, contact us via phone or email and we’ll refund the difference after verification.¹

100% Satisfaction Guarantee**
If you are not completely satisfied with any product², return it for a full refund of the product purchase price, full credit, or exchange of your choice. We give you 45 days from the shipping date. That’s the best guarantee in the music industry.

 ^{1 --} For Internet requests, please contact us at customers@musicoutletusa.com and have the competing website address (preferably the specific product page URL) included for our representative. We’ll verify the online pricing and product description, brand name, availability, and relative price and product specifications. Due to manufacturer restrictions, some products are excluded from this guarantee. Please ask a sales representative for details or contact us at customers@musicoutletusa.com . Advertised items must be factory-sealed new product. Demo models, factory seconds, sale items, discontinued merchandise, and floor samples not included. Items must be advertised, and verifiable on the web or in a local or national paper, magazine, or catalog by an authorized dealer (you may be required to email or fax a copy of the competitor’s offer).  MUSIC OUTLET USA will beat combined or multiple offers at its sole discretion.

^{2 --} The following items are returnable only if defective OR unopened/unused: strings, reeds, computers, software/soundware, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cassettes, books, CDs, DVDs, videos, cleaners, polishes, and polishing cloths.  Software/soundware, cassettes, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.

Returned bows are assessed a $4.00 restocking fee. Instruments priced over $5,00.00 are assessed a $20.00 restocking fee. All returned woodwind and brass instruments incur a $15.00 sanitization fee. Returned mouthpieces priced over $50 incur an $8.00 sanitization fee; the fee for mouthpieces under $50 is $4.00.

Due to their return policies, you must contact Apple directly to repair, replace, or return Apple products. They may not be returned to us under any circumstance.

MUSIC OUTLET USA only accepts returns made within the first 45 days from shipment.

Should you find it necessary to return any merchandise, it must be shipped within this 45-day guarantee period. Please follow the return instructions ENCLOSED WITH SHIPMENT. All returned items must include a Return Authorization Number, be in the original packaging complete with the warranty card and owner’s manual, and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 15% restocking fee. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.

 Should you decide to return your shipment, please follow the return steps and pack your return carefully to prevent damage in shipment. All returns must:

1. Include a return authorization number;
2. Be in the original packaging complete with all collateral materials such as cases, straps, cables, care kits, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the instrument.
3. Be in brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials.